Cancellations & Refunds Policy

Cancellations & Refunds Policy

Cancellations & Refunds Policy

2.1 Donations

The Foundation is committed to ensuring that all donations are made voluntarily and with the donor’s full consent.

In the event that a donor initiates a chargeback, payment dispute, refund request, transaction reversal, or any similar claim through a bank, card issuer, UPI provider, payment gateway, or any other payment service provider, the Foundation may review the transaction and cooperate with the relevant financial institution as required.

• Where a chargeback, refund, reversal, or dispute is successfully processed, the corresponding donation shall be deemed cancelled and withdrawn with effect from the date of such refund or reversal.
• By making a donation, the donor expressly acknowledges and agrees to this Chargeback, Refund, and Donation Certificate Policy and understands that any refund, chargeback, or reversal of a donation shall automatically invalidate all related receipts, certificates, acknowledgments, and benefits issued by the Foundation.

2.2 When you can request a refund

You may write to us for a refund in cases such as:

• Duplicate donation / payment made by mistake
• Entered wrong amount (e.g., ₹10,000 instead of ₹1,000)
• Technical issue leading to an incorrect or failed transaction but amount debited
• Any other genuine issue assessed by the Foundation

Note: We may request supporting documents or screenshots to verify the issue.

2.3 How to request a refund

Please email us at [support@bsffoundation.in] with:

• Subject: “Refund Request – [Your NGO NAME] Foundation”
• Full name
• Mobile number
• Date and amount of donation
• Ryzorpay or Paytm Payment ID / Order ID (if available)
• Reason for refund

Our team will review the request and respond within 3–5 working days. If approved, we will initiate the refund from our Razorpay Dashboard.

2.4 How refunds are processed (via Razorpay)

• All online payments on our website are processed via Razorpay, a PCI-DSS compliant payment gateway.
• When a refund is approved:
• The amount is refunded only to the original payment method (same card / UPI / netbanking / wallet, etc.) used at the time of donation, as per Razorpay’s “source refund” process.
• We cannot refund to any other bank account or payment method.
• Once we initiate the refund, it is usually credited within 5–7 business days, depending on your bank/card issuer. Razorpay advises customers to wait 7–10 days before raising a dispute.

If you do not see the amount credited after this period:

1. First, verify with your bank/statement.
2. Then contact us with your transaction details.
3. You may also track or raise a refund query directly via Razorpay’s customer page (for businesses using Razorpay) at:
4. https://razorpay.com/support/#request-refund

2.5 Chargebacks / Payment Disputes

Event

Where a chargeback, refund, reversal, or dispute is successfully processed, the corresponding donation shall be deemed cancelled and withdrawn with effect from the date of such refund or reversal.

2.6 Event / Campaign Cancellations (if applicable)

If a specific event or campaign for which you have contributed gets cancelled:

• We may offer:
• Full or partial refund, or
• Option to reallocate contribution to another project
• The exact option will be communicated by email or on the campaign page.